Last Updated: May 29, 2023

This Refund Policy (“Policy”) applies to the online purchase of digital goods at www.vivifypresets.com (the “Website”), which is managed and operated by DAVAND MEDIA AGENCY, a company registered in Romania with VAT number RO36685126 and located at Cernatesti 361, Buzau, Romania (“we”, “us”, “our”).

1. Refund Rights and Instructions

As our products are digital goods delivered via Internet download, we generally offer no refunds. If you change your mind after you purchased, we cannot offer a refund.

2. Exceptions

While we generally do not offer refunds for digital goods, we may make exceptions in certain cases:

2.1 Non-delivery of the Product: Due to some mailing issues of your e-mail provider or your own mail server, you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance at hello@vivifypresets.com. Claims for non-delivery must be submitted within 7 days from the order placing date. Otherwise, the product will be considered received and downloaded;

2.2 Download Issues: If you have trouble downloading the product, we will assist you to ensure you receive your product. But if you still can’t download the product after working with our technical support, we’ll refund your money;

2.3 Major Defects: Although all the products are thoroughly tested before release, unexpected errors may occur. If you find such an issue, you should contact our customer support at [support email]. We keep the right to rectify the error within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a customer, the refund will be issued in full without any compensations.

3. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email:hello@vivifypresets.com
  • By visiting this page on our website: https://vivifypresets.com/contact

4. Changes to this Policy

We may update our Policy from time to time. We will notify you of any changes by posting the new Policy on this page. You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page.

5. Company Information

Vivify Presets is a initiative of DAVAND MEDIA AGENCY, a company registered in Romania with VAT number RO36685126, and our registered office is at Cernatesti 361, Buzau, Romania.